Terms and conditions

Terms of Business

Summary


At Prokarimi, we value the customer's trust in our microbiota analysis and gut health services. These Terms of Business are designed to create transparency, promote accountability, and ensure a smooth and effective experience for all customers.


These terms govern the purchase, use, and conditions relating to all Prokarimi services and products, including the Microbiota Collection Kit, probiotic supplements (ProMagen 30), and our subscription-based offerings. By using any of these services, the customer agrees to comply with the terms outlined in this document.


Prokarimi’s services are currently available only in Norway and Sweden. Our offerings include the microbiota testing service—comprising sample collection, laboratory analysis, and digital result delivery—alongside high-quality supplements and subscription options that combine these elements with additional digital tools.


The microbiota test is optimized for individuals between the ages of 18 and 70. Each kit contains clear instructions to help the customer collect the stool sample correctly. Adherence to these instructions is essential, as sample quality directly influences the accuracy of the results. Once the sample is collected, it should be returned promptly using the prepaid return label provided. Results are typically available within 12 working days via secure login on Prokarimi’s website.


The customer’s results are treated with strict confidentiality. Customers are encouraged to contact Prokarimi’s support team if they require clarification, guidance, or assistance. The information provided through the microbiota analysis is intended to complement—not replace—professional medical advice.


All payments are processed securely via Stripe. For standalone purchases, the listed price includes the cost of the test kit, laboratory analysis, shipping, and digital access to results. For subscriptions, the monthly fee includes all components outlined in the Subscription Terms. Any applicable taxes will be calculated at checkout.


Throughout the process, the customer will receive updates by email and/or SMS regarding order status, sample processing, and result availability. Customers may request to close their account at any time. Following such a request, all associated data will be permanently deleted within 30 days.


By accepting these Terms of Business, the customer acknowledges and agrees to the conditions under which Prokarimi provides its products and services, enabling us to uphold the highest standards of quality, privacy, and care.



1. Introduction


Welcome to Prokarimi, your trusted partner in microbiota analysis and digestive health. These Terms of Business are intended to establish a clear and mutually respectful relationship between Prokarimi and its customers. By purchasing and using our products or services—including Microbiota Tests, probiotic supplements, or our subscription plan—the customer agrees to be bound by these Terms.


Prokarimi governs the sale, use, and associated aspects of the Microbiota Collection Kits, supplement products, and related services. Our goal is to ensure that each customer experiences a seamless and effective journey with us while upholding the highest standards of safety, quality, and regulatory compliance.


Prokarimi’s legal name is Prokarimi AS, headquartered at Ulvenveien 80B, 0581 Oslo, Norway.


2. Definitions


  • Prokarimi: Refers to Prokarimi AS, the company providing the Microbiota Collection Kits, supplements, and related services.

  • Consumer: Any individual, company, or entity that purchases or uses any product or service provided by Prokarimi. This includes both the purchaser and the end-user.

  • Microbiota Collection Kit: A packaged set of materials provided by Prokarimi for the purpose of collecting stool samples for microbiota analysis.

  • Sample: The biological material collected using the Microbiota Collection Kit, submitted by the Consumer for laboratory analysis.

  • Results: The outcome of the microbiota analysis, made available to the Consumer through a secure login on Prokarimi’s website.

  • Order: The action of purchasing any product or service from Prokarimi through an online transaction that includes payment and delivery details.

  • Service(s): All offerings provided by Prokarimi, including microbiota testing, sample analysis, supplement sales, subscription-based services, digital support tools, and customer care.

  • Subscription: A recurring monthly service agreement whereby the Consumer receives microbiota tests, probiotic supplements, and access to digital tools, subject to the terms outlined in the subscription agreement.

  • Supplements: Probiotic and prebiotic capsules sold under the name ProMagen 30, which may be purchased separately or as part of the subscription plan.

  • Website: The online platform operated by Prokarimi, accessible at www.prokarimi.no, where Consumers can place orders, access Results, manage subscriptions, and find service-related information.


3. Services Provided


Microbiota Testing Services


Prokarimi specializes in the provision of advanced microbiota analysis through its Microbiota Test service. This service includes the delivery of a Microbiota Collection Kit, laboratory analysis of the submitted sample, and secure access to a comprehensive results report.


Each Microbiota Test includes all necessary materials, along with detailed written instructions to assist the customer in collecting a stool sample in accordance with proper procedures. Upon receiving the sample, Prokarimi’s qualified laboratory personnel will process and analyze it to assess the composition of the customer’s gut microbiota.


The results of the analysis are made available to the customer through a secure login on Prokarimi’s website. The results include detailed data regarding the microbiota composition and, when applicable, relevant insights based on the findings. As an added security feature, customers may choose to activate two-factor authentication using a security key. This feature is optional, and standard login remains a secure and reliable method for accessing results. Prokarimi is fully committed to protecting all personal data, regardless of the chosen authentication method.


Limitations and Exclusions


Geographical Availability


Prokarimi’s microbiota testing service is currently available only within Norway and Sweden. Customers must provide a valid shipping address located in either of these countries. Orders placed from outside this region cannot be fulfilled.


Sample Quality and Unusability


The accuracy and reliability of microbiota analysis results depend significantly on the quality of the sample received. Customers are responsible for following the sample collection instructions provided in the kit. Samples that are improperly collected or handled may result in invalid or inconclusive results. In cases where a sample is deemed unusable due to collection or handling issues, Prokarimi will issue a replacement Microbiota Collection Kit at no additional cost.


Samples will be considered unusable under the following conditions:

  • If the sample is returned without the required ID tag, it cannot be attributed to the correct customer and will be excluded from analysis.
  • If the customer fails to transfer the appropriate sample volume into the provided buffer solution, or if excessive material is submitted, the dilution ratio may be disrupted, potentially making the sample impossible to analyze.
  • In some cases, the presence of natural inhibitors in the stool sample—beyond the customer’s control—may cause the sample to fail our laboratory’s internal quality control checks.

In each of these cases, Prokarimi will notify the customer and arrange for a replacement kit when appropriate.


Scope of Analysis and Intended Use


The Microbiota Test is optimized for use by individuals between the ages of 18 and 70. This age range is recommended because the structure and behavior of gut microbiota can differ significantly outside of this range, affecting the interpretation of the results.


For individuals under the age of 18, the gut microbiota is still in a developmental stage, and deviations from adult microbial patterns may not indicate any health concern. Customers under 18 may still use the test; however, they and their guardians should understand these limitations when reviewing the results.


For individuals over the age of 65, age-related changes in the gut microbiota are common and should be taken into account when interpreting variations. While the test may still offer valuable information, customers in this age group are advised to approach the findings with additional context.


Regardless of age, interpretation of the results should always be done in consultation with a qualified healthcare professional. Microbiota analysis is complex, and the results are not intended to diagnose, treat, or cure any medical condition.


Use Restrictions


The Microbiota Collection Kit and associated services are provided for personal, non-commercial use only. Any use of the test or its results for commercial, institutional, or research purposes must be approved in writing by Prokarimi in advance.




Subscription


By subscribing to Prokarimi’s health service, the customer agrees to a monthly recurring subscription priced at 499 NOK per month, with a mandatory minimum commitment period of three months. The subscription is structured to provide a comprehensive support package for gut health, combining diagnostic tools, supplements, and digital services.


  • During the first month of the subscription, the customer receives one microbiota test along with three boxes of probiotic supplements, where each box is designed to cover two months of use.
  • Every six months thereafter, the customer will receive an additional microbiota test and another set of three supplement boxes.

The recurring delivery model ensures that the customer is consistently supported with testing and supplements throughout the duration of their active subscription.


The subscription also includes ongoing access to two digital services:


  • Personalized meal planner
  • AI-powered health assistant.

The digital tools are accessible throughout the subscription period and are designed to help customers implement practical and sustainable changes to their lifestyle based on their gut health insights.


Shipping costs are included in the monthly subscription fee. At this time, the subscription service is only available to customers located in Norway and Sweden. It is the customer’s responsibility to ensure that their shipping address and contact details remain accurate and up to date throughout the duration of the subscription. Each customer is permitted only one active subscription at a time.


Payments and Renewals


The subscription fee will be charged automatically every month on the same date as the customer’s original sign-up, referred to as the “Billing Date.” The customer is responsible for maintaining valid and accurate payment information at all times.


Payment Failure Policy


If a subscription payment fails, Prokarimi will attempt to process the payment up to four times within a four-week period. After each failed attempt, the customer will be notified by email. If payment is not successfully completed after these attempts, the subscription will be immediately cancelled. If the cancellation occurs before the mandatory three-month minimum commitment is fulfilled, the customer will receive an invoice for the outstanding balance, covering the remaining period up to the total minimum of 998 NOK.


Cancellation Policy


Subscriptions have a minimum commitment period of 3 months. An exception to this obligation applies if the customer exercises their right of withdrawal within 14 days of the initial purchase and returns the first shipment (microbiota test and supplements) in unused, unopened condition. All returns are subject to inspection. Full details are outlined in our Return Policy.


Cancellation requests can be managed directly through the Stripe account, accessed in the “Settings” page on the Prokarimi website. Early cancellation (before 3 months) will result in a manual invoice for the remainder of the minimum 3-month period (up to 998 NOK total).


Subscriptions cannot be paused or suspended. If the customer cancels their subscription after receiving the first delivery (Month 1), reactivation of the service will not be possible until the second shipment period (Month 6) is reached.


Changes to Pricing or Terms


Prokarimi reserves the right to update or modify the subscription pricing or terms. Any such changes will be communicated to existing subscribers via email with a minimum of 60 days' advance notice.


Privacy and Data Handling


All personal data collected through the subscription process is used exclusively for service-related purposes such as subscription management, shipping coordination, and status notifications. Subscriber data is not used for unrelated marketing or research purposes. For more details on how personal data is managed, please consult our Privacy Policy.




Supplements


ProMagen 30 is a premium probiotic and prebiotic supplement developed to support gut microbiota balance and digestive health. This product is offered independently of any microbiota testing services, allowing customers to purchase and use it based on their individual health preferences.


ProMagen 30 contains 30 clinically supported probiotic strains, delivering a total of 22.5 billion CFU per capsule, and is enhanced with 500 mg of Livaux®, a slow-fermenting prebiotic derived from the New Zealand Gold Kiwifruit. The supplement is formulated using DRcap™ delayed-release technology to ensure targeted delivery of active ingredients to the gut.


The product is free from gluten and GMOs and is suitable for vegetarians and vegans. However, customers should be aware that the supplement is manufactured in a facility that also handles allergen-based materials.


ProMagen 30 is currently available in three formats:


  • One bottle (2-month supply)
  • Three bottles (6-month supply)
  • Six bottles (12-month supply)

Supplement orders are currently available for delivery in Norway and Sweden. Shipping costs are included in the purchase price.


Returns and Refunds


Refunds for ProMagen 30 are only issued under the following conditions: the product must be returned unopened, sealed, and in its original condition, and must pass inspection upon receipt at Prokarimi. Supplements that have been opened, damaged, or tampered with are not eligible for refund, in accordance with health and safety regulations.


To initiate a return, the customer must contact Prokarimi at support@prokarimi.no within 14 days of receiving the product. The customer is responsible for the return shipping costs associated with supplement returns. Refunds will be processed after inspection and will be issued to the original payment method through Stripe.


Disclaimers


ProMagen 30 is a food supplement, not a pharmaceutical product. It is intended to support general digestive well-being and is not designed to diagnose, treat, cure, or prevent any medical condition. The effects of the product may vary from person to person. Any references to clinical results pertain to studies of individual ingredients and are not presented as personalized medical advice.


Use and Responsibility


The customer is responsible for using the product as instructed. Individuals who are pregnant, nursing, have a medical condition, or are taking other medications are advised to consult with a qualified healthcare provider before beginning any new supplement regimen. Prokarimi is responsible for the labeling and quality of ProMagen 30 and encourages customers to contact support@prokarimi.no with any concerns or questions regarding the supplement.


4. AI Chat Service Use


  • Purpose of AI Chat: Prokarimi provides an AI chat service to assist customers in discussing their microbiota test results. This service is designed to enhance the customer's understanding of their microbiota analysis results by offering insights and information relevant to their individual data.

  • Consent to Data Handling: By using the AI chat service, the customer consents to the handling of their results data by Prokarimi. All data will be treated in compliance with our privacy policy. Importantly, the AI chat (OpenAI) does not use the customer's private test information for training purposes, thereby safeguarding the customer's data privacy and security. However, chat logs are kept for 30 days in the Prokarimi system and may be used to improve our services. Customers should not submit any personally identifiable information in the chat.

  • Usage Restrictions: The AI chat is intended solely for discussion purposes and should not be used to make health decisions without professional advice. Customers are advised to consult with qualified health professionals for detailed inquiries or concerns that require professional interpretation. The AI chat provides informational support and should not replace professional medical consultation.


5. Placing an Order


Product Selection


Customers can order any of Prokarimi’s available offerings directly through our website. This includes standalone Microbiota Collection Kits, ProMagen 30 probiotic supplements, and our monthly subscription plan, which combines microbiota testing, supplements, and access to digital health tools.


A detailed description accompanies each product or service on the website to help the customer make an informed decision. It is the customer’s responsibility to read these descriptions carefully before placing an order.


Account and Order Limitations


For microbiota testing, each Microbiota Collection Kit is linked to the specific user account from which it was ordered. Customers are permitted to order only one active test kit per account at a time. Microbiota Collection Kits are intended for individual use only, and multiple kits for different users may not be ordered under a single account. If additional household members require a test, each individual must register their own account and place a separate order.


This limitation does not apply to the purchase of ProMagen 30 supplements or to the subscription service. Customers may purchase multiple bottles of ProMagen 30 according to the quantity options listed on the product page.


Providing Accurate Information


During the checkout process, the customer will be asked to provide essential information, including their full name, shipping address, email address, and telephone number. Accurate and complete details are necessary to ensure proper processing, delivery, and communication. Prokarimi is not responsible for any delays or errors resulting from incomplete or incorrect information provided at checkout.


6. Notification Policy


By providing Prokarimi with your email address and/or phone number, the customer expressly consent to receive notifications related to their order, test results, and other essential service-related information. In addition to these communications, with the customer's consent, we may also send promotional emails and messages, reminders for test repetition special offers, and other marketing content related to Prokarimi services.


  • Updates and status of the orders: Throughout the process from order creation to the completion of the analysis, customers will receive timely notifications via email and/or SMS. These notifications will provide updates on the status of their order, including but not limited to the following stages:

    • Order Created: Upon successful placement of an order, customers will receive confirmation via email and/or SMS, acknowledging the creation of their order.

    • Prokarimi Microbiota Collection Kit Sent: Once the Prokarimi Microbiota Collection Kit has been dispatched for delivery, customers will receive a notification confirming that their Microbiota Collection Kit is on its way.

    • Sample Received: Upon receipt of the customer's sample at our facility, a notification will be sent to confirm the successful delivery of the sample.

    • Results Processed: After the analysis of the sample and the generation of results, customers will receive notification that their results are ready for viewing.

    • Feedback Request: A few days after the customers results have been made available, Prokarimi will send a message inviting the customer to provide feedback on their experience. This survey helps us improve and ensure the highest quality of service.

  • Dual Notification Channels: If the customer choose to register both thier email address and phone number with us, they will receive notifications through both channels. This ensures that the customer stay well-informed through their preferred methods of communication.


7. Pricing and Payment


  • Payment Process: Payment for the Microbiota Collection Kit and related services must be made at the time of ordering. As a primary method, we accept payments through Stripe, a widely trusted online payment system. Through Stripe the customer will be able to use VISA, Mastercard, American Express, Klarna and more. For more information go to: Supported card brands | Stripe Documentation

  • Secure Transactions: All payment transactions are encrypted and processed through secure gateways to ensure the safety and privacy of consumer financial information.

  • Order Acceptance: The order is considered accepted by Prokarimi when a confirmation email is sent to the consumer, indicating that the Microbiota Collection Kit is being prepared for dispatch. This confirmation will include tracking information, if available.


Pricing of Tests


  • Microbiota Collection Kit Prices: The price for the Microbiota Test will be available once the customer connects to Stripe. Prices are subject to change, but changes will not affect orders for which an order confirmation has already been sent.

  • Inclusions and Exclusions: Prices include the cost of the Microbiota Test, analysis, shipping and access to the Results.


Details on taxes, if applicable.


  • Taxes: The prices for Microbiota Collection Kits may be subject to applicable local taxes, including VAT or sales tax, depending on the consumer’s location. Any applicable taxes will be calculated and displayed at checkout.

  • Invoice and Receipt: Upon successful payment, Stripe will provide the Prokarimi consumer with an invoice or receipt, which will include a breakdown of the total cost, including any taxes or additional charges paid.


8. Consumer Obligations


Provision of Samples


  • Sample Collection: Consumers are responsible for collecting their samples in accordance with the instructions provided with the Microbiota Collection Kit. It is crucial to follow these instructions carefully to ensure the accuracy of test results.

  • Sample Quality: The consumer must ensure that the sample is collected and stored as per the guidelines provided. Factors such as timing, hygiene, and correct use of the collection tools can significantly impact the quality of the sample.

  • Prompt Return: Once collected, the sample should be returned to Prokarimi as soon as possible using the provided packaging and return label. Delays in returning the sample may affect its quality and consequently, the accuracy of the results.


Compliance with Instructions and Guidelines


  • Use of Microbiota Collection Kits: The Microbiota Collection Kit provided by Prokarimi are for personal, non-commercial use only. Consumers must not use the Microbiota Collection Kits for any purpose other than as directed in the instructions.


Responsibility for Compliance:


  • Notification of Issues: If consumers encounter any issues or uncertainties regarding the collection or handling of the sample, they are encouraged to contact Prokarimi for assistance as soon as possible.


9. Delivery of Results


Processing Timeframes


  • Test Analysis Duration: Once we receive the customer's sample, the typical timeframe for processing and analyzing it in our laboratory is 12 working days. This period may vary depending on the volume of samples being processed and other operational factors.

  • Notification: Upon receiving the sample, Prokarimi will send a text message to notify the customer that their sample is being processed.

  • Updates on Status: Consumers will be notified via text message if there are any significant updates or changes in the processing timeframe.


Format and Method of Result Delivery


  • Result Format: Results will be provided in a comprehensive and easy-to-understand digital format. This format will include a detailed analysis of the microbiota composition and, where applicable, interpretive insights based on the analysis.

  • Accessing Results: The results of the analysis will be made available to the consumer through a secure customer login on Prokarimi’s website. Consumers will receive a text message once their results are ready to be viewed.

  • Confidentiality: All results are treated with strict confidentiality and are only accessible to the individual consumer who submitted the sample, unless consent is given for sharing with healthcare professionals or other authorized individuals.


Result Clarification and Support


  • Understanding the Results: If consumers have questions or require clarification regarding their results, they are encouraged to contact Prokarimi's customer support team for assistance.

  • Limitation of Interpretation: Consumers are advised that the interpretation of microbiota analysis should be considered in conjunction with other medical or health advice. Prokarimi’s results are not intended to replace professional medical advice.


For important information on returns and exchanges, click here to read our Return Policy.


10. Disabling or Deleting User Accounts:


  • Disabling or Deleting User Accounts:

    Users have the right to request the disabling or deletion of their user accounts. If a user chooses to delete their account, please note that there is no way to recover the user data after 30 days from the deletion date. Additionally, backups of user data are retained for a period of 30 days. By requesting the deletion of their account, users acknowledge and accept that their data will be irreversibly removed from our system after the specified duration.


11. Supplement Use and Disclaimer:


  • Supplements Sold by Superstate:

    Supplements available for purchase on the Prokarimi website are sold directly by our partner, Superstate. By purchasing these supplements, the customer acknowledges that they are entering into a transaction with Superstate and will be considered a customer of Superstate for all matters related to the sale, delivery, and use of supplements. Superstate is responsible for any product-related inquiries, returns, or claims. Prokarimi is not liable for any issues arising from the purchase or use of these supplements.

  • Usage Guidelines: To ensure safe and effective use of supplements, always follow the directions provided on the packaging or documentation from Superstate. Consult a qualified healthcare professional before starting any new supplement, particularly if you have pre-existing conditions or are taking medication. Never combine multiple supplements without medical advice, as this can lead to harmful interactions or reduced effectiveness.


Changes to Terms of Business Disclaimer


Please note that Prokarimi reserves the right to change, modify, or amend these Terms of Business at any time and in any manner. We are committed to ensuring our services remain up-to-date and relevant to the needs of our customers and the evolving business environment.


Should there be any changes to our Terms of Business, we will take appropriate measures to inform our customers. This may include direct communication, such as email notifications, or updates posted prominently on our website. If the customer does not agree with the new Terms & Conditions they have to send an email to support@prokarimi.no.


If you have any questions or require further clarification, please contact us at support@prokarimi.no